Systematize and scale your customer success strategy by implementing it within the Gainsight platform. Integrate Gainsight with your CRM and other key customer lifecycle technologies to create a Customer Data Foundation that drives customer adoption, retention and expansion.
Our certified Gainsight team can work with you to:
KICK START your adoption of Gainsight by:
- Enabling your Gainsight users to access and utilise Gainsight features
- Establishing a Customer Data Foundation in Gainsight customized with your SFDC data
- Centralizing the view of your SFDC data in Gainsight through customized Customer 360s, Dashboards and Reports
NAVIGATE your customers in Gainsight by:
- Integrating usage, support ticket, survey & NPS, payments and marketing emails into your Customer Data Foundation
- Measuring customer health via customized Gainsight Scorecards
ACCELERATE your customer success strategy through Gainsight by:
- Building strategic plans with your customers using customized Gainsight Success Plans
- Automating execution using customized Gainsight Rules and Gainsight Journey Orchestrator
- Standardizing processes and tasks using customized Gainsight CTAs and Gainsight Playbooks
- Listening to your customers using customized Gainsight Surveys
We also provide Gainsight administration as a managed service.